ClubTrader FAQ

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Q:  Are the images I see at ClubTrader.com actual images?

A:  Yes.  At ClubTrader.com, most of the images are photos provided by the listing member so buyers can see the actual club.  In some cases, a stock photo image may be used.  

 

Q:  How much does it cost to sell my clubs on ClubTrader?

 A:  When you sell with ClubTrader, we only charge an 8% service fee, which is automatically deducted from the amount you are receiving from the sale.  All sellers receive a FREE EasyShip kit (valued at $11.95), which includes everything needed; the custom shipping box, the postage paid UPS label to use to ship the club(s), and a bubble bag head protector.  ClubTrader membership is free, and it’s free to list items.

Q:  How much does it cost to conduct a trade on ClubTrader.com?

A:  It’s FREE!  You read that correctly:  When you use ClubTrader.com to conduct a member-to-member trade, it is absolutely FREE! You will only have to pay a small shipping fee.  ClubTrader handles the cost difference (if any) and the whole shipping process—including the box!  How easy is that???

 

Q:  Once my clubs are sold, how do I get paid?

A:  As soon as we receive the automatic delivery confirmation that your clubs have been delivered, your funds are immediately sent to you via your pre-selected payment method (PayPal, credit card, or check by mail) minus the standard 8% processing fee.

 

Q:  Do you accept checks?

A:  We accept Visa, MasterCard, American Express, Discover, and Pay-Pal.  Sorry: ClubTrader cannot accept checks.

 

Q:  Do head covers come with clubs I purchased?

A:  In most instances, head covers are not included unless specified by the seller.

 

Q:  Can I sell my clubs to ClubTrader?

A:  ClubTrader does not purchase clubs – but we provide the world’s best platform for you to sell your clubs to another golfer who will be sure to enjoy them.  We directly connect golfers nationwide with one another, so you receive 40-50% more for your clubs when selling on ClubTrader.com compared to other trade-in sites – plus we make shipping 100% hassle-free via our patent-pending EasyShip process.  After your club sells, you receive a pre-labeled shipping box within 48 hours.  Just package your clubs in the postage-paid box and drop it off at a UPS store.  As soon as we receive the automatic delivery confirmation that your clubs have been delivered, your funds are immediately sent to you via your pre-selected payment method (PayPal, credit card, or check by mail) minus the standard 8% processing fee.

 

Q:  How do I know how much my golf clubs are worth?

A:  Great question!  ClubTrader.com’s ValueCheck price guide is up to the minute and will quickly tell you exactly how much your golf clubs are worth based on current fair market value.  Our ValueCheck system is integrated into the research section of the ClubTrader.com website, and it’s FREE to use!

 

Q:  What is the ClubTrader WishList?

A:  You may WishList clubs and then receive notification when another golfer lists that club for sale or trade.  To create your ClubTrader WishList, simply click “My WishList,” fill in the details, and when a club matching your wish comes available at ClubTrader, we will immediately notify you via email.

 

Q:  How much does it cost to list my clubs?

A:  Absolutely nothing!  ClubTrader does not charge listing fees.

 

Q:  Do I need to find a box to ship my clubs?

A:  No.  ClubTrader sends a prepaid, pre-addressed box to your address.

 

Q:  Do I need to purchase insurance for the shipping?

A:  No.  ClubTrader provides the insurance.

 

Q:  What if I make a purchase and receive the wrong club?

A:  ClubTrader’s Resolution Department always assists with completing your transaction to your satisfaction.  If a seller makes a mistake, just email us at service@clubtrader.com, and we will immediately work with you and the seller to fully resolve the transaction.

 

Q:  How long does it take to receive my new clubs?

A:  After the transaction has been made, we send the seller a shipping box within 24 hours.  The seller is asked to package and ship your clubs within 3 business days.

 

Q:  How do I contact ClubTrader?

 A:  ClubTrader not only welcomes, but encourages your feedback, comments, and all questions.  You may either email customer service at service@clubtrader.com, or if you prefer, call customer service at 714-522-2254ext. 226 Monday – Friday, 8:00 AM - 8:00 PM PST, and Saturdays 10:00 AM – 5:00 PM PST.  You may also write to us at 14747 Artesia Blvd Suite 1G, La Mirada, CA 90638.

 

 

 

 

 

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